We thank you and appreciate your purchase with us. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us unless specifically stated otherwise on our product pages. We make every effort to service the order/s placed with us as per the specifications and timelines mentioned against each product. If due to any reason, unavoidable circumstances the order is not shipped then the order shall be cancelled and refunded. In the event the order/product is delivered and has been cancelled for refund due to product fault, delivery of wrong product, partial product, etc the refund is processed. The order may be cancelled before shipment due to any of the following reasons:
- The specific product/model is out of Stock.
- The order could not be shipped within the specified timeline.
- The shipping address is not serviceable.
- Any other reason beyond the control of SportsZen, under the parent company of CrendenZeal Services Private Limited
The orders may be cancelled post shipment and delivery due to any of the following reasons:
- Established defect in the product which the seller is not able to either replace or repair
- Correct product could not be delivered
- Shipping address found to be untraceable, wrong, incomplete, locked and customer not available
- Customer refused to take the delivery, refund would not be applicable
- Products damaged during transit and delivery not accepted
Caution: Please do not accept delivery of any item whose packaging is damaged or tampered with in any manner.
- The refund shall be processed only after the product is shipped back and received by SportsZen, under the parent company of CrendenZeal Services Private Limited.
- Need to attach a note along with the product returned for refund. The note should clearly state your name and address, contact number, and order number. Describe the problem in your own words. Without your order details processing refund/replacement would not be possible.
- The order returned must accompany all the accessories which were sent along with the order else the cost of the accessories shall be recovered from the refund amount.
- Any charges levied as tax is not eligible for refund.
Please connect with our customer care via email at firstname.lastname@example.org or call 022-41200901. The customer care team will validate the request by checking the timelines, product type, warranty terms, etc and shall take the request for refund or exchange.
- Ensure to collect the return address from SportsZen, under the parent company of CrendenZeal Services Private Limited.
- Pack the product properly and label the product with the order number, return address and your address.
- Ensure that the awb / tracking number is shared with SportsZen, under the parent company of CrendenZeal Services Private Limited via email.
- The order shall be considered for refund only if SportsZen, under the parent company of CrendenZeal Services Private Limited receives the product in undamaged condition [there should be no scratches, no dents etc.]
Caution: Please ensure to pack the product properly before handling it over to courier.
A refund can be refused if the following conditions are met:
- The product is completely broken and unusable or with scratches or incomplete as per the seller claims from the customer.
- The product is returned beyond the required return date or you have not informed us about the concern during the warranty period.
- Any other product which SportsZen, under the parent company of CrendenZeal Services Private Limited deems fit from time to time.
- On cancellation of an order, you are entitled to receive refund based on pay mode table plus the shipping charges.
- SportsZen, under the parent company of CrendenZeal Services Private Limited is not liable to pay any penalty or compensation to the customer for cancellation of any order, for reason mentioned above.
- Credit Card
- Net Banking
- Debit Card
- Demand draft/ Cheque
- Credit Card
- Bank Account Online Transfer
- Refund from the date of cancellation of order
- 8-10 Working Days*
* Note Working Days are Monday to Saturday excluding holidays
Please note: You can check the status of your refund in Your Account on the order’s summary page.
- We will process the refund after receipt of the product by SportsZen, under the parent company of CrendenZeal Services Private Limited. Refund will be processed based on the mode of payment of the order Refund processed through Credit card / Debit card will reflect in the next Credit Card/ Bank statement.
- Refund Cheque will be issued in the billing name unless otherwise advised by customers.
- In case the refund Cheque is lost by customer, Cheque will be reissued in15 days on the receipt of affidavit.
- In case of incorrect name on the refund Cheque, a new Cheque will be reissued in 15 days on the receipt of original Cheque from the customer.
- If your refund doesn’t appear in Your Account, and the processing time for your payment method has passed, contact customer care for further assistance.